ace465 Privacy Policy

1. Introduction and Scope of Policy

ace465 ("we", "us", or "the platform") has established this privacy policy so that our users ("you") can clearly understand how we collect, process, store, and protect their personal information.

This policy applies to the ace465 website (ace465.cam) and all services under it. By using our platform, you are giving your consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact the support team.

ace465 gives the highest priority to protecting the personal information of users in Bangladesh. We believe that personal privacy is a fundamental right and we are committed to ensuring that right.

2. What Information We Collect

ace465 collects user information through various methods. The types of information we collect are detailed below:

2.1 Registration and Identity Information

When you create an account on ace465, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Valid email address
• Mobile phone number
• National ID card or passport details (when identity verification is required)
• Residential address

2.2 Financial Transaction Information

When depositing or withdrawing on ace465, we collect financial transaction information, which includes:

• bKash, Nagad, Rocket, or Upay mobile number
• Transaction amount and time
• Payment type and method

Note: We never collect or store your full mobile banking PIN or password.

2.3 Usage Information

The following information may be collected automatically while using our platform:

• IP address and device identifiers
• Browser type and operating system information
• Login time, session duration, and gaming activity logs
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Information

ace465 uses collected information only for the following purposes:

• For creating, verifying, and managing accounts
• For processing financial transactions and preventing fraud
• For enforcing the age limit of 21 years
• For customer support and issue resolution
• For improving platform security and performance
• Monitoring required to ensure responsible gaming
• For complying with applicable laws and regulations
• For promotional communications with your consent

4. Data Storage and Security

ace465 uses industry-standard technology and methods to protect your personal information. Our security measures include:

• SSL (Secure Socket Layer) encryption for all data transmission
• Advanced encryption technology for stored data
• Limited staff access and strict internal security policies
• Regular security audits and vulnerability assessments
• 24/7 security monitoring system

Your information is stored only for as long as necessary and is securely deleted once the need for service provision has ended or legal obligations have been fulfilled.

5. Sharing Information with Third Parties

ace465 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Partners

The minimum information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with payment providers. These providers are governed by their own privacy policies.

5.2 Legal Obligations

We may be required to provide necessary information in response to valid requests from government or legal authorities, court orders, or applicable legal obligations.

5.3 Protection of Institutional Interests

Information may be shared with relevant authorities when required for investigations to prevent fraud, money laundering, or other illegal activities.

6. Cookies and Tracking Technologies

ace465 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary to ensure the basic functionality of the platform.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Analyze platform usage to help improve the service.

You can disable cookies through your browser settings, but this may affect some functionality of the platform.

7. Your Rights and Control

ace465 believes you should have full control over your own information. You have the following rights:

• Right of Access: You can request to see what information we hold about you.
• Right of Correction: You can request correction of inaccurate or incomplete information.
• Right of Deletion: You can request deletion of your information in certain circumstances.
• Right to Restrict Processing: You can request that your information be used in a limited way for specific purposes.
• Right to Opt Out of Promotional Communications: You can opt out of marketing communications at any time.

To exercise these rights, contact our support team. We will try to respond to your request within 30 working days.

8. Account Security and Personal Responsibility

You are also partly responsible for the security of your ace465 account. We advise you to follow these guidelines:

• Use a strong and unique password that you do not use anywhere else.
• Never share your login information with anyone.
• Log out of your account after logging in on an unfamiliar device or public Wi-Fi network.
• If you notice any suspicious activity, notify our support team immediately.
• ace465 will never ask for your password or mobile banking PIN.

9. Child Protection Policy

ace465 strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from anyone under 21. If we have accidentally collected information from a minor, the relevant account will be closed immediately and all collected information will be deleted.

If you are aware that an underage person is using ace465, please contact us.

10. Third-Party Websites and Services

The ace465 platform may sometimes have connections to third-party services (such as payment providers). These third parties have their own privacy policies and handle information according to their own policies. ace465 is not responsible for how these third parties handle information. We advise you to read the privacy policy of any third-party service before using it.

11. Changes to the Privacy Policy

ace465 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notice to your registered email
• Through a notification on the platform

If you continue using the platform after an update, you will be considered to have consented to the revised policy. We therefore advise you to review this page regularly.

12. Responsible Gaming and Data Protection

ace465 monitors your gaming activity to ensure responsible gaming. This monitoring is carried out in your interest and is not shared with third parties for any commercial purpose. To learn more about our responsible gaming policy, visit our Responsible Gaming page.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact us as follows: